Privacy Policy

1. Introduction

Welcome to Resort Travel Agency ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website resortravelagency.com, including making lodging reservations, browsing accommodations, or communicating with our team.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or when you contact us.

• Personal Identity Data: Full name, date of birth, and government-issued identification numbers required for resort check-ins.
• Contact Information: Email address, phone number, and physical billing addresses.
• Reservation Details: Guest names, specific unit size preferences, check-in and check-out dates, and custom destination instructions.
• Payment and Billing Data: Credit card numbers, expiration dates, security codes, and billing information necessary to securely process holds and transactions via our processing partners.

3. How We Use Your Information

We use personal information collected via our website for a variety of legitimate business purposes described below:

• To fulfill and manage your resort reservations, holds, bookings, payments, and destination logistics.
• To protect our users and infrastructure against fraudulent activity, invalid reservations, double-bookings, and malicious platform exploitation.
• To communicate confirmation updates, critical flight or property alerts, and marketing notifications matching your explicit choices.
• To comply with regulatory hotel mandates, local taxation requirements, and legal data validation processes.

4. Information Sharing and Disclosure

We only share information with your explicit consent, to comply with laws, or to provide you with your requested travel services. Your data is shared strictly with hospitality partners, corporate resort channels, and verified merchant processors directly tied to securing your specific accommodation vouchers. We do not sell or lease your email addresses or private reservation history to third-party advertising grids.

5. Data Security Measures

We implement rigorous technical and administrative security measures to safeguard your personal data. All internal networks, forms, and administrative panels connection layouts utilize industry-standard data encryption both in transit and at rest. However, please remember that no transmission over the internet can be guaranteed 100% secure against professional breaches.

6. Your Privacy Rights

Depending on your country or state of residence, you have specific rights regarding your personal information. These include the right to request access to and obtain a copy of your data, request rectification or total erasure, or restrict the operational processing of your transaction files. To exercise these privileges, please reach out to our administration desk using the link below.